SHIPPING POLICY

Last Updated: September 29, 2026

At VELYN, every order is made and prepared with care. Orders are fulfilled through our production and fulfillment partners and shipped directly to the address provided at checkout.

1. ORDER PROCESSING

After you place an order, it is sent to our fulfillment partner for processing and production.

Processing and production times may vary depending on the product, order volume, availability, and fulfillment location.

Most orders are processed within 3–7 business days before being shipped. Some products or larger orders may require additional processing time.

Business days do not include weekends or major holidays.

2. SHIPPING TIMES

Once your order has been shipped, delivery times depend on the shipping method, destination, carrier, and fulfillment location.

Estimated shipping times are provided during checkout when available.

Shipping estimates are not guaranteed delivery dates. Delays may occur due to carrier issues, weather, holidays, customs, high order volume, or other circumstances outside of VELYN’s control.

3. SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on your shipping address, the items in your order, package weight, and the available shipping method.

Shipping rates may vary between products and destinations.

4. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the package has been handed to the carrier.

Please use the tracking information provided to monitor your order’s progress.

5. ADDRESS ACCURACY

Please make sure your shipping address and contact information are correct before completing your order.

VELYN is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete shipping address provided at checkout.

If you realize that you entered the wrong address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered production or been shipped.

6. LOST, STOLEN, OR DAMAGED PACKAGES

If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

For damaged packages, please provide photographs of the packaging and the damaged item so we can investigate the issue with our fulfillment or shipping partners.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier for additional delivery information. VELYN may assist with the investigation, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

7. INTERNATIONAL ORDERS

VELYN may ship to select international destinations.

International orders may be subject to additional shipping times, customs procedures, duties, taxes, or other fees depending on the destination country.

Any customs duties or fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

International shipping availability may vary by product and destination.

8. MULTIPLE ITEMS AND SPLIT SHIPMENTS

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, production requirements, or shipping method.

If your order arrives in multiple packages, you may receive separate tracking numbers.

9. SHIPPING DELAYS

VELYN is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Customs delays
• Holidays
• High shipping volume
• Incorrect shipping information
• Transportation disruptions
• Other unforeseen circumstances

We will do our best to assist you if your order experiences a significant delay.

10. ORDER CANCELLATIONS

Because orders may enter production shortly after being placed, cancellation requests must be submitted as soon as possible.

Once an order has entered production or has been shipped, cancellation may no longer be possible.

Please contact VELYN as soon as possible if you need to request a cancellation.

11. CONTACT

If you have questions about your order or shipping, please contact VELYN through the contact information provided on our website.

VELYN

The journey is the destination.